Frequently Asked Question

Honest Answers. Compassionate Guidance. No Judgment.

Starting mental health care can feel like a big step—and we know you may have questions. Whether you’re reaching out for yourself, your child, or a loved one, we want to make the process as clear, simple, and welcoming as possible.

Below you’ll find answers to some of the most common questions we receive at CTC Mental Health Services. If you still have concerns or don’t see your question here, please feel free to Contact Us. We’re here to help.

General Questions

What services do you provide? We offer a full range of outpatient mental health services for adults, children, and families, including:

Individual therapy

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Couples and family counseling

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Christian counseling

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LGBTQ+ affirming therapy

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ADHD evaluations

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Medication management

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Community Support Services (CCSS)

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Parenting support and education

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To learn more, visit our Adult Services or Children’s Services pages.

FAQ: General Questions

What services does CTC offer?

We offer a full range of outpatient mental health services for adults, children, and families, including:

Individual, couples, and family therapy
Group therapy
Christian counseling
LGBTQ+ affirming therapy
Therapy for previously incarcerated individuals
ADHD evaluations
Medication management
Community Support Services (CCSS)
Parenting support and education

Do I have to participate in more than one service to be seen at CTC?

Absolutely not. You can choose which services you want to participate in. Your provider will offer recommendations, but the decision is always yours.

Can I participate in more than one service?

Yes. You’re welcome to participate in any services that are relevant or helpful to you.

What insurance does CTC take?

We accept most major insurance plans, including Medicaid. We also offer self-pay/private-pay options. Our team will verify your benefits and discuss any out-of-pocket costs before your first appointment.

Do you offer in-person or virtual appointments?

Both. We offer in-person therapy at our office and secure telehealth sessions. Many clients use a mix of both depending on convenience, location, and service needs.

How soon can I get an appointment?

We offer immediate openings for most services. In many cases, we can schedule your first appointment within a week or sooner.

What if I don’t know what kind of help I need?

That’s okay. When you reach out, we’ll talk through your concerns and guide you toward the most appropriate services—whether that’s therapy, evaluation, medication, or a combination.

Therapy-Related Questions

What is therapy like at CTC?

Therapy is a safe, nonjudgmental space to explore your thoughts, emotions, and goals. Your therapist will listen, support, and collaborate with you to create a plan that reflects your needs—not someone else’s expectations.

Do therapists give advice?

Not exactly. Therapists help you explore your choices, process emotions, and consider possible outcomes. They guide—not direct—so you feel empowered to make your own informed decisions.

What is a clinical match?

We strive to match you with a clinician whose background and therapeutic approach align with your needs. This ensures more effective, personalized care.

What is rapport?

Rapport is the connection and trust between you and your therapist. It’s essential for meaningful work. We take time to build that connection during your assessment and early sessions. You’re encouraged to communicate your needs, preferences, and any concerns—this is your space.

What can I ask my therapist?

You’re welcome to ask about their therapy style, communication approach, cultural/spiritual awareness, and how they’ll support you if the fit doesn’t feel right. Open dialogue helps build a safe and effective relationship.

How long will I be in therapy?

There’s no one-size-fits-all timeline. Some clients attend just a few sessions, while others benefit from longer-term support. Your therapist will check in regularly and adjust your care plan based on progress and your goals.

Can I request a therapist who shares my values or identity?

Yes. You can request a therapist who is Christian, LGBTQ+ affirming, male or female, trauma-informed, or culturally sensitive. Your comfort and trust are priorities.

Can I switch providers if it doesn’t feel like a good fit?

Absolutely. If things don’t feel right, we’ll help you find a therapist who may be a better match. No judgment—just support.

Child & Teen Services

Do you work with children and adolescents?

Yes. We work with children from preschool age through adolescence, offering therapy, evaluations, and psychiatric support.

Will I be involved in my child’s therapy?

Yes. Especially for younger children, caregiver involvement is vital. We’ll communicate with you regularly and include you in sessions when helpful.

What if my child doesn’t want to talk?

That’s okay. Our therapists are trained in creative methods like play therapy and art to help children feel safe and express themselves without pressure.

Psychiatric & Evaluation Questions

Do you offer medication?

Yes. Our licensed prescribing psychologists provide psychiatric evaluations, medication education, and ongoing medication management for both adults and children.

What if I’m nervous about taking medication?

That’s completely normal. We never pressure you to take medication. Your provider will explain options and side effects so you can make informed decisions.

Will I get a diagnosis right away?

If a diagnosis is clinically necessary, it will typically be provided at the end of your initial assessment. It will be explained clearly, and you’ll have the opportunity to ask questions and understand what it means for your care.

Can you evaluate my child for ADHD?

Yes. We offer comprehensive ADHD evaluations for children and adults, including behavior assessments, academic history, and input from parents and teachers when appropriate.

Logistics and Policies

How long are sessions?

Most therapy sessions are 45–50 minutes. Initial intakes may be longer (up to 60 minutes). Psychiatric visits vary depending on needs.

Do you charge cancellation fees?

No. We do not charge cancellation fees. We just ask for at least 24 hours’ notice when possible so we can offer the time to someone else.

Is everything confidential?

Yes. All therapy sessions are confidential and protected under HIPAA, with a few legal exceptions (such as risk of harm or abuse). We’ll go over confidentiality in detail during your first session.

Still Have Questions? Let’s Talk.

We know starting mental health care is a big step. If there’s anything else you’re wondering about, we’re happy to talk.

Let’s Take the First Step—Together

You’re not alone. From anxiety to ADHD, trauma to stress—we’re here to help you heal, grow, and take the next step. Support starts today.